Terms of service
General terms and conditions with customer information
Table of Contents
Conclusion of contract
Right of withdrawal
Prices and terms of payment
Delivery and shipping conditions
Retention of title
Liability for defects (warranty)
G lish a and discount offers
Alternative dispute resolution
1.1 Here you can find the general terms and conditions (GTC) of the brain bubbles GbR with Susan Savural and Holger Savural (seller) describedThese g-line income for all Warenlieferv (purchase) between a consumer em or entrepreneur (customer) ariseThe basis for a purchase is the range of goods displayed in the seller's online shop.
Customer-specific conditions are not permitted unless otherwise agreed in writing between the seller and the customer .
1.2 T hese n Conditions in accordance with any Privatp is erson who is the purchase for private purposes, a consumer and any natural or legal person or unincorporated organization that trades at buying for commercial purposes, an entrepreneur.
2) Conclusion of the contract
2.1 All item descriptions within the seller's online shop serve to submit a binding offer by the customerThey are not binding offers on the part of the seller and are not to be understood as such.
2.2 To submit an offer, the customer places the goods he wants in the virtual shopping cart of the seller's online shop and goes through the further steps of the digital ordering process, includingA.Specification of the billing and delivery address, any further contact information, type of payment method and confirmation of the mandatory fields, as well as subsequent verification of the essential customer data and the selected goodsIt is still possible to correct the entries hereBy pressing (clicking) the final button, the order process and thus the contractual offer submission by the customer becomes legally binding.
2.3 The seller can accept the customer's offer within five daysThe period for this begins when the customer submits a legally binding offer and ends after five days or120 hoursIf the offer is not accepted by the seller within the period, this is considered a rejection of the offer and the commitment to the customer's declaration of intent expires.
The acceptance of the offer by the seller can take place through the following options:
- By request for payment, provided that no payment has been initiated by the customer upon completion of the order process.
- By sending an order confirmation in writing or in text form (email) within the specified period (receipt by the customer).
- By delivering the goods within the specified period (receipt by the customer).
The contract is concluded as soon as one of the options described above occurs, regardless of whether there is only one or more options.
2.4 When using PayPal as a payment service provider, the customer's offer is deemed to have been accepted by the seller as soon as it has become legally valid by completing the digital order process.
2.5 As soon as the contract becomes legally valid by completing the digital order process, the contract text is automatically saved by the seller to the customer digitally (e.g.eMail)There is no further delivery, but the customer can view the order data in the seller's online shop, provided that he has not placed the order as a guest but has created a customer accountIn this case, the customer receives access to an area which is exclusively intended for him and is secured by a password created beforehand by the customer, in which the order data is archived and can be viewed by the customerThe use of this service is free of charge for the customer.
2. 6 Only German and English are available for the conclusion of the contract.
2. 7 The customer must ensure that the contact information entered by him during the ordering process, in particular the email address, is correct and valid and that no anti-spam measures are generally usedimpair or block communication taking place via email.
3) right of withdrawal
According to the Distance Selling Act, consumers have a basic right of withdrawalThis can be found in the seller's cancellation policy in the online shop and must be noted by the customer before the contract is concluded.
4) Prices and terms of payment
4.1 Unless otherwise stated, the prices listed in the item description are final prices including statutory sales taxAccruing delivery orShipping costs can be viewed via the corresponding link in the item description and/or in the shopping cartFurthermore, a general shipping cost key can be reached via the foot menuFinally, the entire delivery or delivery costs incurred when placing the orderShipping costs are displayed again during the course of the final order process for the customer to check.
4.2 In the case of financial transactions in the course of the ordering process, it mayat additional costs (e.g.Exchange rate orTransfer fees), which are to be borne by the customerThis can also be the case if the delivery takes place within the European Union (EU), but the payment is transferred outside the EU.
Furthermore, there may be additional costs according to the legislation of the respective destination country of the deliveryThis can e.g.Be import taxes or customs duties for which the customer has to payThe assertion of the corresponding costs and/or fees listed under 4.2 against the seller is not permitted.
4.3 The available payment option (s) will be communicated to the customer in the seller's online shopThis includes options for quick checkout, as well as the payment service providers covered by Shopify Payments.
4. 5 If Shopify Payments and thus one of the payment service providers connected to Shopify Payments is selected for the payment of the goods by the customer, the processing takes place via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (Stripe)For the purpose of payment processing, Stripe is entitled to use other payment servicesIn this case, other payment terms may apply, but the service provider will inform the customer of these separatelyMore information about Shopify Payments and the corresponding provisions can be found online at https://www.shopify.com/legal/terms-payments-de.
5) Delivery and shipping conditions
5.1 Unless otherwise agreed, the goods will be delivered to the delivery address specified by the customer during the ordering processThe delivery is carried out by the printer commissioned by the seller to produce the end product on the dispatch route.
5.2 If the delivery of goods ordered by the customer fails for reasons for which the customer is responsible, the customer bears the costs incurred as a resultIn the event of a cancellation by the customer, the regulation listed by the seller in the cancellation policy applies.
5.3 For logistical reasons, it is not possible to collect the goods yourself.
6) Retention of title
The seller's unrestricted retention of title applies until the customer has paid for the goods in full.
7) Liability for defects (warranty)
7.1 In the case of defective goods, the statutory liability for defects applies.
7.2 Upon delivery of the goods, any transport damage must be reported to the deliverer immediatelycomplainFailure to cooperate, however, has no effect on any claims for defects, either legally or contractually.
Lish a 8) G and discounts
8.1 Vouchers of any kind issued by the seller can only be redeemed in the seller's online shop in the specified time frame and the specified value dateExclude certain articles or article groups, if this is mentioned in the description of the respective voucher.
8.2 A payment or interest on the voucher in any way is not possible under any circumstances, neither as a whole nor as any remaining credit if the voucher falls below the value date
8.3 Only one voucher can be redeemed per orderThe combination of several vouchers, as well as a voucher with an automatic discount campaign for individual articles or article groups, is not possibleThe redemption must take place before the order process is completedSubsequent billing is excluded.
8. 4If the value of the goods exceeds the value date of the voucher, the difference can be settled with one of the other available payment methods offered by the seller.
8. 5 If the customer exercises his statutory right of cancellation, the voucher expiresRefunds are not possible.
8.6 If goods paid for with a voucher show defects and the customer wishes a refund instead of a replacement in the form of a defect-free, identical item, the reimbursement will be in the form of a new voucher with the same value as the one previously redeemedOnly difference amounts according to point 8.4 can be reimbursed directly.
8. 7 Unless otherwise stated, vouchers can be transferred to other persons, naturally or legally, provided they are authorized, legally competent and/or authorized to representThe respective original owner of the voucher is responsible for ensuring that the requirements as described above are met.
8.8 Should a product purchased by the customer in an automatic discount campaign show defects and the customer complains, the compensation will be in the form of an identical, defect-free article or as a refund of the amount originally contractually agreed and paid by the customer.
8.9 If a reimbursement according to 8.8 or an objection according to legal requirements overlaps with an automated discount campaign, regardless of whose benefit, the resulting difference cannot be asserted by either party.
9) Applicable Law
The law of the Federal Republic of Germany applies as the applicable law in all legal relationships between the contracting partiesThe laws governing the cross-border purchase of movable goods and goods are excluded.
For consumers within the meaning of the contract, this choice of law applies only to a limited extent in accordance with Rome I Regulation, provided that consumer protection standards of the consumer's home law prevail.
10) Alternative dispute resolution
1 0 .1 The EU Commission operates a platform for online dispute resolution, which can be reached at https://ec.europa.eu/consumers/odr and is used for the out-of-court settlement of disputes arising from online purchases or similarService contracts with the participation of a consumer.
1 0 .2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.