The VAT has been at 19% since 01.01.21, but our prices remain the same! Happy New:)

Refund policy

Cancellation policy & cancellation form

As a private person, you have a right of withdrawal in accordance with the following provisions:

A.Right of withdrawal

Right of withdrawal

According to the Distance Selling Act, you have the right to withdraw from the contract within fourteen days without giving any reason.

N The withdrawal period of fourteen days begins a n the day when excluding the carrier's taken you or a named third party from you, the last goods owned ha st orHas.

To exercise your right of withdrawal, you must contact us (brainbubbles GbR with Susan Savural and Holger Savural, Karl-Ferlemann-Straße36, 04177 Leipzig, Germany, email:susansavural (at) brainbubbles.de) by means of a clear declaration (e.g.a letter sent by post or an email) about your decision to withdraw from this contractYou can use the attached sample withdrawal form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient to send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from the concluded contract, we shall have all payments received from you, including delivery costs (with the exception of additional costs that result from a type of delivery expressly requested by you that deviates from the standard delivery type) immediately and at the latest within fourteen days to be repaid from receipt of the notification of cancellationFor the repayment, we will use the means of payment used in the original transaction, provided that no other means of payment has been agreed with you for the repaymentIn no case will you be charged any fees for the repayment.
We have the right to refuse repayment until the goods are received againYou must either return or hand over the goods immediately, at the latest within fourteen days from the date on which your notification of cancellation was sent to usThe deadline is met if the goods are sent before the fourteen-day period has expiredYou bear the direct costs of returning the goodsUnpaid shipments will not be accepted and any additional costs that may arise will not be reimbursed by us.

Upon receipt of the goods, we will check the completeness of the goods as well as their condition, properties and functionalityIf it is discovered that the goods have been handled improperly and/or that the goods are not handled properly in accordance with the Distance Selling ActWhen dealing with this, you have to pay for the corresponding loss of value.

Exclusion orpremature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts that are not prefabricated goods and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g.Selecting a motif or adding further details such asindividual lettering) .
Since it is in our products exclusively ß Lich order-made to customer requirements (Print on Demand), is with motive individualized products, so goes the right of withdrawal for you.

General information

1) Please avoid damage and/or contamination of the goodsPlease send the goods back to us in the original packaging with all accessories and all packaging componentsa protective outer packagingIf you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage.
2) Please do not send the goods back to us freight collect (see above).
3) Please note that the numbers 1-2 just described are not a prerequisite for the effective exercise of the right of withdrawal.

B.Withdrawal form

If you want to cancel the contract, please fill out this form and send it back to

brainbubbles GbR

with Susan Savural and Holger Savural
Karl-Ferlemann-Strasse
36
04177 Leipzig
Germany

eMail:susansavural (at) brainbubbles.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________/received on (*) __________________

________________________________________________________
Name of the consumer (s)

________________________________________________________
Address of the consumer (s)

________________________________________________________
Signature of the consumer (s) (only when notified on paper)

_________________________
date

(*) Delete where inapplicable